Outcome is more
sensitive to feedback than any other factor I considered in my
simulations. Now in retrospect, it seems so obvious. It apparently was
not obvious to me when I started the simulations because as you will see
when I talk about Strapping a Jet On Your Back, I was caught by
surprise. Surprise can be one of those wonderful moments, as long as
you see it coming and can turn it to your advantage before it knocks you
Feedback is so important that if you get
it right and do everything else wrong you will succeed. OK, I am
exaggerating, but only slightly. If you are in a competitive
environment and you and your opponent get feedback right and then she
does something else a little more right than you, you lose. If you get
feedback right and do just minimally okay in other things, and your
opponent does feedback only moderately well and does everything else
exactly right, you win. It does not matter if it is war, business, or
community projects. It is that important.
A little theory and then an example.
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